How can I check the Status of my Delivery?
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you or the recipient by telephone and/or e-mail.
What is your policy for Floral Deliveries to the U.S. and Canada?
In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. Except for Anchorage, there are no guarantees for deliveries on Sundays. There are also no deliveries on legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.
What happens if I use an Incorrect Address and need Re-Delivery?
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery may be subject to an additional charge.
What are your Floral Order Delivery Times?
Bagoys delivers 7 days a week. Monday through Saturday, deliveries are between 9am-5pm. Sunday deliveries are 12pm-4pm. Most florist shops make deliveries during normal business hours (9am to 5 pm). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
What happens when the Recipient Is Not Home?
The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.
What is your policy for Sunday Deliveries?
Bagoy's delivers on Sunday afternoons, but due to limited availability of florists open Sunday, we cannot guarantee Sunday delivery out of town. Monday will need to be an option for delivery if Sunday is not available.
What is your policy for International Floral Deliveries?
What is your policy for Alaskan Bush Deliveries?
Deliveries to Alaskan Bush Communities are via commercial aircraft and shipped "priority" status when available. The flowers are boxed and insulated prior to shipping and there is a $24.95 boxing/airport delivery fee added to the order. Once shipped, the freight charges are billed to you at the invoiced amount from the airline.
What is your Cancellation Policy?
While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and may be subject to an additional charge.
What is your Substitution Policy?
What is your Replacement & Return Policy?
What types of currency do you accept?
All transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.